đź“ś Privacy Policy

Last updated: 06 October 2025

Whealthy Group Pty Limited (“Whealthy Group”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of information:

        • Personal Information: Name, address, email, phone number, date of birth, gender, payment details, and purchase history.
        • Health & Lifestyle Information: Where voluntarily provided (e.g., product preferences, dietary needs).
        • Technical Information: IP address, browser type, device identifiers, and website usage data collected via cookies and analytics tools.
        • Transactional Information: Orders, subscriptions, and customer service interactions.

2. How We Collect Information

We collect information when you:

        • Purchase products or services from us
        • Subscribe to newsletters or promotions
        • Contact us via email, phone, or website forms
        • Participate in surveys, promotions, or competitions
        • Browse our website (via cookies and tracking technologies)

3. How We Use Your Information

We use your information to:

        • Process and deliver your orders
        • Provide customer support and respond to enquiries
        • Improve our website, products, and services
        • Send marketing communications (where you have consented)
        • Personalise your shopping experience
        • Comply with legal and regulatory obligations

4. Disclosure of Information

We may share your information with:

        • Service providers (e.g., payment processors, IT support, logistics partners)
        • Marketing and analytics providers (to improve customer experience)
        • Regulatory authorities where required by law
        • Related companies within Australia and New Zealand

We do not sell your personal information to third parties.

5. Cookies & Tracking Technologies

Our website uses cookies and analytics tools (such as Google Analytics) to:

        • Improve site performance and user experience
        • Analyse traffic and usage patterns
        • Deliver personalised content and advertising

You can disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we use secure servers and encryption, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

        • Access the personal information we hold about you
        • Request corrections to inaccurate or outdated information
        • Opt out of marketing communications at any time
        • Request deletion of your personal information, subject to legal obligations

8. International Data Transfers

If we transfer your information outside Australia, we will ensure it is protected in accordance with this Privacy Policy and the APPs.

9. Retention of Information

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact our Privacy Officer:

Privacy Officer
Whealthy Group Pty Limited
L10, 20 Martin Place, Sydney NSW 2000
Email: info@whealthy.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).