Returns & Refunds Policy

We want you to feel confident when shopping with us. Please read our Returns & Refunds Policy carefully, as it outlines the conditions under which returns, exchanges, and refunds may be accepted.

 

1. Change‑of‑Mind Returns

We do not offer refunds or exchanges for change‑of‑mind purchases. To maintain product safety, hygiene, and quality standards, certain items cannot be returned under any circumstances.

2. Non‑Returnable Items

For health and safety reasons, the following items are strictly non‑returnable:

  • Food products
  • Baby formula
  • Vitamins and dietary supplements
  • Any ingestible or consumable goods
  • Health and personal care items
  • Gift cards
  • Downloadable or digital products

These items cannot be returned or refunded unless they are faulty or not as described.

3. Eligibility for Returns (If Applicable)

To be eligible for a return (for items that are returnable):

  • The item must be unused, unopened, and in original packaging
  • You must provide a receipt or proof of purchase
  • The item must be returned within 30 days of delivery

4. Faulty, Damaged, or Incorrect Items

Under Australian Consumer Law, you are entitled to a refund or replacement if a product is:

  • Faulty
  • Damaged
  • Unsafe
  • Incorrectly described
  • Not fit for purpose

If you believe your item meets these criteria, please contact us at info@whealthy.com.au with photos and a description of the issue.

5. Refund Processing

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or card provider to complete the refund.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account
  2. Contact your card provider
  3. Contact your bank

If you still have not received your refund, email us at info@whealthy.com.au

7. Sale Items

Sale or discounted items are not eligible for refunds.

8. Exchanges

We only replace items if they are defective or damaged. To request an exchange, email info@whealthy.com.au

9. Return Shipping

To return your product:

  • Customers are responsible for return shipping costs
  • Shipping costs are non‑refundable
  • If a refund is issued, return shipping may be deducted from the refund amount

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.